Last Updated: October 01, 2023

 

1. Introduction

 

At Fiddles we are committed to protecting the privacy and personal information of our customers. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you use our online store in accordance with British law, including the Data Protection Act 2018 and the General Data Protection Regulation (GDPR). By using our website and services, you consent to the practices described in this policy.

 

2. Information We Collect

 

We may collect and process the following types of personal information:

 

a. Information You Provide: When you create an account, make a purchase, or interact with our website, you may provide us with personal information such as your name, email address, shipping address, and payment information.

 

b. Transaction Information: We collect details of your transactions with us, including the products you purchase and payment information.

 

c. Communication: When you contact our customer support or sign up for our newsletter, we may collect your contact information and the content of your communication.

 

d. Usage Information: We may collect information about your use of our website, including your IP address, browser type, and operating system.

 

e. Cookies: We use cookies and similar tracking technologies to enhance your experience on our website. You can manage cookie preferences through your browser settings.

 

3. How We Use Your Information

 

We use your personal information for the following purposes:

 

a. Order Processing: To process and fulfill your orders, including shipping and payment processing.

 

b. Customer Support: To provide customer support and respond to your inquiries.

 

c. Marketing: To send you promotional emails and newsletters if you have opted to receive them. You can unsubscribe at any time.

 

d. Analytics: To analyse website usage and improve our services.

 

e. Legal Compliance: To comply with legal obligations and protect our rights.

 

4. Data Sharing

 

We may share your personal information with third parties under the following circumstances:

 

a. Service Providers: We may share your information with third-party service providers who assist us in operating our website, processing payments, and delivering products to you.

 

b. Legal Requirements: We may disclose your information when required by law or in response to valid requests from law enforcement or governmental authorities.

 

c. Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to a new entity.

 

5. Your Rights

 

You have certain rights regarding your personal information, including the right to access, correct, or delete your data. You can also object to the processing of your data or request data portability. To exercise these rights, please contact us at hey@fiddles.com.

 

6. Data Security

 

We take reasonable measures to protect your personal information, including encryption, access controls, and regular security assessments. However, no method of transmission over the internet or electronic storage is entirely secure.

 

7. Changes to this Policy

 

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by email or by posting a notice on our website.

 

8. Contact Us

 

If you have questions or concerns about this Privacy Policy or your personal information, please contact us at hey@fiddles.com.

 

Thank you for choosing Fiddles as your source of fidgeting solace and satisfaction. We are committed to protecting your privacy and providing you with the best possible experience.