Returns
At Fiddles, we are committed to providing our customers with high-quality products
that enhance their fidgeting experience and promote peace and tranquility in their lives.
We understand that occasionally, you may need to return or exchange a product.
This Returns Policy outlines the terms and conditions for returning or exchanging
items purchased from our online store in accordance with British law.
1. Eligibility for Returns and Exchanges
We accept returns and exchanges under the following conditions:
a. The item(s) must be purchased directly from the Fiddles online store.
b. The request for a return or exchange must be initiated within 30 days of the purchase date.
c. The item(s) must be in new, unused condition and returned in their original packaging, including all tags, labels, and accessories.
d. Personalized or custom-made items cannot be returned or exchanged unless they are found to be defective or damaged upon receipt.
2. Defective or Damaged Items
If you receive a defective or damaged item, please contact our customer support team at [customer support email] within 7 days of receiving the product. We will guide you through the return process and provide you
with a prepaid shipping label for the return. Once we receive the item, we will offer a replacement or a refund, as per your preference.
3. Returns and Exchanges Process
To initiate a return or exchange, please follow these steps:
a. Contact our customer support team at hey@fiddles.com to request a Return Authorisation Number (RAN).
b. Pack the item(s) securely in the original packaging, including the RAN provided by our customer support team.
c. Ship the item(s) to the address provided with the RAN. You are responsible for the return shipping costs, except in the case of defective or damaged items.
d. Once we receive the returned item(s) and verify their condition, we will process your refund or exchange within 10 business days.
4. Refunds
Refunds will be issued in the original form of payment used for the purchase. Please allow 3-5 business days for the refund to appear in your account after processing.
5. Shipping
Shipping charges are non-refundable unless the return is due to a defective or damaged item.
6. Contact Us
If you have any questions or need assistance with the returns or exchanges process, please contact our customer support team at hey@fiddles.com.
Fiddles is dedicated to ensuring your satisfaction with our products and services. We appreciate your trust in us as your source of fidgeting tools and are here to assist you with any concerns you may have regarding your purchase. Thank you for choosing Fiddles as your sanctuary for fidgety individuals seeking solace and satisfaction.
Last updated: 01.04.2024